|Appen Butler Hill Pty Ltd|
|ACN: 088 829 556|
|ABN: 52 088 829556|
Copyright 2012 Appen Butler Hill Pty Ltd. All Rights Reserved.
AppenScribe User Guide
Welcome to AppenOnline. Before you start using the system, please take a moment to read through this user guide as it will provide you with information which will help you navigate through the system and assist you in your work.
Before Signing Up
- To use AppenOnline, you must have installed Firefox (at least version 3.5) and Adobe Flash Player. If these are not installed on your computer you will be asked to install these when you try to access AppenOnline. Unfortunately, we do not support Internet Explorer yet.
Signing Up and Logging In
- Go to the login page. This is the page you use to access AppenOnline. Click on the link to go to the registration page.
- Fill out the various fields (i.e. email address, name, etc) in the registration form.
- Choose languages which you can speak fluently from the box on the left, then click Add to add them to your list of languages. Transcription work will be made available to you based on the languages you have chosen. You will have to sit for at least one spelling test in order to be offered work (see Qualifications tab).
- Read through the Terms and Conditions in the final section of the registration form and click the check box once you have finished.
- Click Register at the bottom of the page.
- If the registration is successful, an email will be sent to the email address you signed up with containing a link to activate your account and a randomly generated password.
- Once you have obtained your password, go back to the login page and log in using your email address and password.
- No confirmation email: Check your spam folder in your email account.
- Accidentally deleted activation email: Go to the login page, enter your email address and request a new password by clicking on the Forgot password check box.
- Personal details and languages can be edited after registration.
- To attempt a spelling test, login and go to the Qualifications tab. For more information about the home page, go to the Home Page section.
- Under the Qualifications heading is a list of all tests available to you.
- Click on the start link for the test you wish to take.
- You should be taken to an instruction page containing information about the test. Please read the instructions carefully before proceeding.
- Once you have read the instructions, scroll down to the bottom of the page where you will find a link to begin the test.
- When you begin the test, you will be taken to the transcription interface. This is the page you will see when you are transcribing. For information about the interface, see the Working in AppenOnline section.
- If you have been recruited for a specific language, please attempt the spelling test of that language before attempting others.
- If possible, choose an automatically marked spelling test as this will provide you with a result immediately after you finish the test. Manually marked tests may take several days to be marked.
Gaining Access to Work in AppenOnline
- Once you have passed a spelling test, go to the Available Work tab on the home page.
- At this point, depending on where you are working, you may be asked to provide some paper work. Please follow the instructions displayed.
- At the next stage, you will be offered an electronic contract. Please read through the contract carefully as it contains important information about working in AppenOnline.
- If you want to accept the contract and make yourself available for work, click the Accept Contract button at the bottom of the Available Work tab.
- You are now eligible to be selected for a project in AppenOnline. An Appen Butler Hill representative will notify you by email when a suitable project arises.
- The home page has several tabs that contain information about your work and your AppenOnline account. These are:
- Usually, the tab displayed to you when you first login is the Available Work tab.
- During the registration process, the Available Work tab will provide you with information about how to proceed to the next stage in registration.
- When you have passed through the registration process, the Available Work tab will contain work which you have been selected for.
- You gain access to work by being assigned to Tasks. You will be assigned to tasks based on previous work and your spelling test results.
- Each task which you have been assigned to and currently has work available is displayed on the Available Work tab.
- The task number, language, work type, payment rate and target accuracy is displayed for each task.
- The payment rate is how much you earn per utterance you submit, if you achieve the target accuracy.
- If you don't achieve the target accuracy, your payment may be reduced.
- Conversely, if you achieve significantly higher than the target accuracy, you may receive a bonus payment.
- To view the relationship between accuracy and payment for a particular task, clicking on the payment rate will display a graph.
- Projects at Appen are priced differently according to a range of factors and throughput can vary from one transcriber to another. Checking work can also be priced differently to transcription work. When you are offered new transcription work in AppenOnline you are provided with a piecemeal rate for that particular project, and you can choose whether you would like to take up the offer on that project.
- To start working on a task, click on the task name.
- When you submit work, a summary is displayed in the Recent Work tab.
- The summary includes the task which the work was done in and how much you have done.
- When we are processing your work for payment, the summary will move from the Recent Work tab to the Payments tab.
- NOTE - if your project involves work that is 'batched', you may need to complete the entire batch for the work to be considered for payment.
- If someone from Appen Butler Hill needs to contact you, they may send you a message. This will be displayed in the Messages tab.
- Messages may contain important information about tasks you are assigned to, or they may contain general notices such as system maintenance and downtime.
- If you have any new messages, you will be taken directly to the Messages tab when you log in (rather than Available Work).
- The Payments tab has two sections, work being processed for payment, and a previous payments search.
- When we are preparing to pay you, some of your work will move from the Recent Work tab to the Payments tab under the 'Currently Processing For Payment' heading.
- After the work has been processed and paid, a summary of how much work you did, your accuracy and how much you were paid can be searched for using the 'Previous Payments' search feature.
- The search feature is made up of filters which you can use to narrow your search.
- Select the 'In the Previous' filter from the drop down box, and click 'Add'. The filter will now be added to your next search.
- You may choose to change the value of the filter by selecting a different time period from the drop down box in the filter.
- When you have the filters set the way you like, click the 'Search' button.
- If you are paid via PayPal, please check the payment amounts against your PayPal receipts.
- We process work for payment on a fortnightly basis.
- The Qualifications tab is where you access tests which will help you be selected for tasks, and training exercises which will help you with the tasks which you are currently selected for.
- Please note that when you complete a test which is automatically marked, you will receive the results immediately after completing the test. There will be a delay for results of manually marked tests.
- If you make an error the first time you sit for a test, you will be able to sit for it again. However, you should not sit for the same test more than two times unless given permission by an ABH staff member.
- You can update some of your account details on the Account tab.
- Some fields aren't available to be updated. If you need these fields updated, please contact us via the Contact tab.
- If you have any questions about AppenOnline, please contact us via the Contact tab and choose the most relevant topic.
- NOTE - if your question is in response to a message you have received, you can instead reply directly to the message from the Message tab.
- NOTE - if your question is about a task you are assigned to, you will be more likely to get the right person straight away by clicking on 'Contact Supervisor' from next to the relevant task, listed below the 'Available Work' tab.
Reading the Project Instructions
- Tasks and tests have different rules or 'Conventions' in terms of spelling, tags and labels. The first time you work on a new task, you should be taken automatically to the task Instructions.
- Please read through the instructions carefully so that you are familiar with how the task should be transcribed. You can print these out or open them in another browser window / tab.
- If you do not follow the conventions carefully for a task, you will be unlikely to achieve the target accuracy for the task. This may result in reduced pay and possibly not being selected for future tasks of the same type.
- If there are sections of the instructions which you are unsure about, please contact the task supervisor via the Contact Supervisor link (under Available Work tab) or the Contact tab.
- NOTE - While you are working on a task, a link to the instructions will be displayed at the top of the page for easy access.
Working in AppenOnline
The Transcription Interface
- When you start working on a project in AppenOnline, you will be presented with the Transcription Interface.
- You receive work in batches. Each batch is divided into pages. A single page is displayed in the Transcription Interface each time.
- Each page consists of a number of utterances. The number of utterances per page will vary from task to task.
- At any one time, one of the utterances in the page is selected. You can tell which utterance is selected by the index number in the upper right hand corner of the transcription interface.
- You can select a different utterance by clicking on another row in the table.
- Whenever you submit a transcription for an utterance, you will be taken to the next utterance in the page.
- If an utterance is complete, it will appear green on the utterances table.
- If you select an utterance which is already complete, the index number in the upper right hand corner will have a green background.
- When all utterances in the batch are complete, you can either request another batch, or quit to the home page.
- Some batches consist of multiple pages. The utterances in each page of the batch must be completed before moving on. You can move back and forth between the pages in the batch.
The Transcription Box
- The first feature displayed in a selected utterance is the transcription box. This is where you type what you hear.
- Sometimes the transcription box will already have text in it. This is known as the hypothesis. The hypothesis is usually determined by a computer and may only be partially correct.
- If the hypothesis does not match the audio, please replace it with the correct transcription (following the conventions in the task's project page).
- Note: Don't copy and paste any words from a text editor into the transcription box. There is often hidden information passed with the words which will cause errors.
- The second feature, immediately under the transcription box, is the audio player. This is used to play the audio utterance itself.
- The play button is located on the left hand side of the audio player. While the utterance is playing, the play button becomes a pause button.
- Note: Keyboard Control
You can control the audio player using the keyboard. Use the keyboard combination "CTRL" + "ALT" + "." to start and stop the audio while your cursor is in the transcription box. If your cursor is outside the transcription box, you can press 'p' to pause and play the audio, and 's' to listen to the utterance from the beginning again.
- Next to the play/pause button, is the volume slider. Please adjust the volume to what is comfortable for listening to the utterance. The volume may need to be adjusted from task to task.
- Try to keep the volume constant per task. Don't turn up the volume just to hear a quiet noise or word.
- When you select a row, the utterance will be played automatically.
- For technical help, see FAQs below.
- The tags associated with the task (if any) are displayed under the audio player under the Tags subheading.
- Tags are used to represent non-speech events and sounds. They are used within and around the text in the transcription box.
- There are two types of tags, highlighted and images.
- To use a highlighted tag, select the text to be tagged in the transcription box, then click the highlighted tag button. Click away from the text in the transcription box to see the tagged text.
- To remove a highlighted tag from the transcription, select the tagged text, then click the unTag button (located under the highlighted tags).
- To use an image tag, place the cursor in the correct position within the text in the transcription box, then click the image tag button. The image will be inserted in the text at that point.
- To remove an image tag from the transcription, simply backspace or delete the image.
- Note: Most of the tags have tool tips which you can view by hovering your mouse over the tag button. For some tags, the tool tip may contain a brief description and a keyboard shortcut which you can use instead of clicking on the tag button. This should help you to work even faster. If the keyboard shortcut is not working for you, you may need to update your version of Mozilla Firefox (to check which version you have, in Firefox go to the "Help" menu then click "About ...". At this moment, version 3.5 or higher is recommended).
- Please use the tags according to the conventions outlined in the task's project page.
- The labels associated with the task (if any) are the last feature displayed for a selected utterance, displayed under the Labels subheading.
- Labels are used to provide information about the utterance as a whole.
- Labels are displayed in groups as either check boxes or radio buttons (each row of labels is a different group).
- If the group consists of check boxes, it means it is optional whether you choose a label from this group or not.
- If the group consists of radio buttons, you must choose one of the labels in the group before submitting transcription
- You may select more than one label per utterance, but you can only select one label in each group.
- Note: As with the tags, most of the labels have tool tips containing descriptions and/or shortcuts which you can view by hovering your mouse over the label.
- Please use the labels according to the conventions outlined in the task's project page
Submitting the Transcription
- Once you have entered all the necessary words and tags in the transcription box and selected the necessary labels, click the Save button located next to the transcription box.
- Alternatively, if your cursor is in the transcription box, you can press 'Enter' to also submit the transcription.
If you encounter any problems while using AppenOnline, please check this section before contacting us:
- Q: I tried to submit the first utterance of a new batch but got a message saying 'problem contacting webserver'.
- A: Try reloading the page - sometimes your computer can lose its connection with our server, which will be re-established on a reload.
- Q: I cannot adjust the volume to an appropriate level using the 'Volume Slider' on the 'Audio Player'.
- A: You can still follow all the regular steps that you normally use to adjust volume on your computer. Try changing your computer's master volume. (it is extremely important that your volume is able to play audio at a comfortable volume otherwise noise events may be transcribed incorrectly and will affect your accuracy rating)
- Q: I want to delete or backspace the text in the transcription box, but the cursor is not responding.
- A: Unfortunately, this is a known bug in Firefox which we have been unable to fix. If you enter any character first (such as a space), you should then be able to delete or backspace text.
- Q: I was working on a task last time, but it no longer appears under 'Available Work'.
- A: The task has either run out of data temporarily or is finished. Check back later for more work on that task and check your email and messages tab for work notifications from us.
- Q: I finished a batch and requested a new batch, but noticed something in my transcription that I wanted to change just as I did so. Can I revisit previous batches?
- A: No, it is not possible to go back and edit previous batches. Try to glance over your transcriptions in the current batch before requesting a new batch.
- Q: Using the tracking pad on my laptop causes a humming sound in my headphones, which interferes with my transcription.
- A: This is a problem with some models of laptop where the trackpad is too close to the audio card. You can avoid this by using a plug-in mouse for your transcription work.
- Q: I am using the keyboard shortcuts to enter tags but some are not working.
- A: Try upgrading your version of Mozilla Firefox. Version 3.5 or higher are more likely to allow keyboard shortcuts in AppenOnline?.
- Q: I cannot hear any audio and the audio player doesn't look like it is working.
- A: In addition to a short explanation of the problem and any relevant screen captures, please provide:
(1) Operating System and version (e.g. Windows 7).
(2) The exact version of Firefox being used (including the minor numbers found in help -> about).
(3) Exact flash version. Usually can be found when right clicking a flash applet like our mp3 player in the browser.
(4) Mention if you can remember recently updating Firefox / Flash recently or making any significant changes to your computer.
(5) If you are working on a project that has timestamping (where you see the waveform image) please also provide the exact version of Java player and any recent updates.
- If you have registered and are able to login, please contact us via the Contact tab on your home page.
- If you have not yet registered or are unable to login, please contact use by emailing email@example.com.